We process orders very quickly to get your gear out to you as soon as possible, which means in most cases, we can't make any changes after an order has been placed.
That being said, please reach out to customer service as soon as possible and provide your order number if you would like to cancel, modify, change the shipping address, etc..
Cancellations and order modifications are not guaranteed and can only be made during business hours. We do offer free domestic returns/exchanges if the order is too far along to stop.
Upon completion of your order, you'll receive a confirmation email with a link to your order status page that will update with tracking information when available. Our warehouse will process your order within 2-3 business days and you'll be notified via email when it ships. Once in transit, you can track your order via your order status page from your order confirmation/shipment confirmation emails. Please refer to the shipping methods FAQ for estimated transit times.
Other Helpful Tips:
- Please note, for standard shipping, it is a non-day-definitive service meaning the ETA and transit time can change or be delayed at any time.
- Once you receive tracking information, please allow at least 1 business day (Mon-Fri) for the carrier to initially scan your package and for the tracking to update.
There are several reasons why your order may have been cancelled:
- The item(s) sold out. - We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
We accept Visa, Discover, Mastercard and American Express.
We also offer Paypal, Amazon Pay, Google Pay, Apple Pay, Shop Pay, and Afterpay.
We do not accept money orders or COD.
All orders take up to 2-3 business days for processing prior to shipping.
CONTIGUOUS US SHIPPING
Free Standard Shipping on orders over $75 – 6-10 bus. days for transit.*
Standard Shipping: $8.50 – 6-10 bus. days for transit.*
Express Shipping: $19.99 – 2-3 bus. days for transit.**
Expedited Shipping: $34.99 – 1 bus. day for transit.**
HAWAII & ALASKA SHIPPING
Free Standard Shipping on orders over $75 – 7-14 bus. days for transit.*
Standard Shipping: $8.50 – 7-14 bus. days for transit.*
Express Shipping: $19.99 – 2-3 bus. days for transit.**
Expedited Shipping: $34.99 – 1 bus. day for transit.**
* Please note, for standard shipping, it is a non-day-definitive service meaning the ETA and transit time can change or be delayed at any time. ** Excludes PO Boxes & APO/FPO addresses. These must ship with standard shipping.
As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your order.
You can also quickly access tracking information for past orders in the Order History section of your account.
We do not ship items with a signature, so please make sure your address is a secure location.
For US orders, PSD offers standard shipping, expedited shipping and next day shipping.
Standard shipping orders will be delivered 7-14 days after the order ships, expedited will be delivered within two business days of the ship date, and next day will be delivered within 1 business day of the order shipping.
Please allow 2-3 business days for your order to process prior to shipping.
We offer international shipping to the following countries listed below. Duties & Taxes are charged at checkout so nothing is due upon delivery.
International orders usually take 3-5 weeks in transit. These shipments are not day-definitive services which means tracking information can be delayed and ETA's are not always accurate.
All returns must be started within 30 days from when your order was shipped.
If you would like to return your order please click HERE and complete all steps. You will need your order # (which can be found on your confirmation email) and the shipping zip code.
Once you submit your return request through our online returns center, you will be emailed a UPS return label that is valid for 28 days.
Item must be unworn, unused, undamaged, and with all tags attached and in original packaging. Your item must have been purchased through our website, not from a store/retailer. We DO NOT accept returns/refunds on items that were part of a special offer. If your return is approved, it will be processed within 1 to 2 weeks once received by our returns warehouse. We appreciate your patience.
We do offer size exchanges within 30 days of the date of purchase. Exchanges are only offered for orders that meet the below criteria.
Exchanges must be started through our Returns Center within 30 days of the date of purchase.Exchanges are only offered for product that are currently available.The item(s) being returned must be unworn, unused, undamaged, and still have original tags/packaging.Exchanges are only offered for domestic US orders. We do not offer international exchanges.
You can start an exchange through our online Returns Center. Or if you have any questions, please reach out to our customer service team at support@psdunderwear.com.
By joining the Rewards program, you can earn points based on your purchases (and other actions that you can take) and you can then redeem those points for discounts on future orders. By participating in the Rewards program, you can also move up into our VIP tiers which gives you access to further perks including early access to promotions, and much more. You can learn more about our VIP tier eligibility and perks here.
In order to redeem points, make sure you are signed in to your account and you navigate to the regular site checkout (not accelerated checkouts like Paypal, Shop Pay, Google Pay, etc). You will see a "Choose Reward" dropdown in the checkout next to the gift card code box. Select the value of discount based on your points total and hit apply.
*Note, you cannot apply the rewards discount when checking out through accelerated checkouts (like Shop Pay & Paypal). You'll need to apply the discount in our regular site checkout before navigating to those payment options.
We restock our most popular items but not everything gets restocked. We recommend signing up for the back in stock email alert. Simply visit the product page of your favorite items and select the size that is out of stock. Click the black “EMAIL WHEN AVAILABLE” button on the right side of the page and enter your email address. Once the item is restocked, you’ll be notified right away via email!
While PSD does not have a physical retail store, you can find PSD in several major and local retail stores. Please visit our retailers page for more information.
If you are reaching out about a recent order, please include your order #.
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